Returns Policy
Our goal is to ensure that you are completely satisfied with your purchase. If you are looking to return or exchange your order for whatever reason, we're here to help! We offer easy, hassle-free returns or exchanges within 14 days. You can return your product for a store credit, a different product, or a refund to the original payment method.
Items shipped from Tramigo Store can be returned within 14 days if returned in original product packaging. Further, returned items must have no visible signs of use.
If you received a defective, damaged, or incorrect item, once you return the product you’ll be refunded the full purchase price including postage cost once your return is processed. However, any unit damaged by misapplication or abuse will not be accepted for return. Our products are factory tested prior to shipping, so please ensure you have followed activation instructions and contacted customer support before requesting a return authorization.
Should your item be determined to be defective after contacting our customer support department, Tramigo will ship out a replacement unit within 48 hours and assist you with the activation.
It can take up to 25 days for an item to reach us once you return it. Once the item is received, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.
For return of IoT SIM or Fleet SIM cards purchased over Tramigo Store, 80% of the purchase price will be returned in case of a cancellation of the subscription during the first 14 days.
The SIM cards can be disposed in an environmentally friendly way without returning them physically to us.
If you wish to return an item or cancel a IoT of Fleet SIM subscription, please contact us on customercare@tramigo.com.
Shipping and handling
Orders are shipped within 1-3 days of receipt of order. We typically manage to get the orders processed and shipped y the next day. Orders placed over the weekend are dispatched on Mondays. We ship only using trackable shipping methods and each customer will receive a tracking number to help them track their shipments progress online.
Shipping costs are calculated at checkout, based on the weight of your order, using our shipping partners current pricing.
Free shipping is provided for all orders of 300€ and above.
Customs Clearance
Please be aware that delays may be imposed by your country’s customs clearance. Tramigo is not responsible for paying any fees or rates charged by customs. These charges are the responsibility of the customer. Purchases made within the EU are not subject to any custom clearance.
Delayed or Lost Orders
A parcel is considered lost after it has been in the postal system for a period of 20 business days for orders within EU. We cannot take responsibility for delays caused by the courier. Although orders normally take much less than that we are unable to dispatch a replacement until this period of time has elapsed.
Please note:
It is important that you make sure you have provided us with a contact phone number so that we can ship the product using tracked methods.
This is a requirement dictated by our shipping partner.
Please contact us at customercare@tramigo.com with your order details to leave a valid phone number if one was not previously provided.
Not having a contact number can lead to a delay in the shipping untill we manage to reach you via alternative channels. We will do our best to contact customers whose order details are incomplete.
Wrong or Incomplete Address
If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.
Shipping Alternatives
All shipments are sent using shipping methods that provide both the customer and Tramigo with a shipment tracking ID that allows both parties to monitor the shipment progress. Different shipment alternatives (standards and expedited) can be selected during check out - availability may vary based on the destination country.
Shipping Costs
Shipping costs are calculated automatically by the store platform and based on standard fees. All orders above 300€ are shipped free of charge using Standard shipping.
Standard Shipping: Orders placed before 12 AM CET should be received within 3-5 business days. Orders placed on Saturdays, Sundays or public holidays are handled on the Monday or the first working day after. (Working days exclude Saturdays, Sundays and public holidays).
Express Shipping: Orders placed before 12 AM CET should be received within 2 business days. Orders placed on Saturdays, Sundays or public holidays are handled on the Monday or the first working day after. (Working days exclude Saturdays, Sundays and public holidays).
Thank you, we hope you enjoy your Tramigo Solution!
Shipping FAQ
Can I change my shipping address?
If you contact us within a few hours after placing your order, we will do our best to change your address. Unfortunately, once your order is processed, we cannot change your address. Please use the contact us form with your order number if you believe your package will not arrive to you.
Can I return my order for a refund?
Yes, you can return your order under as per our Tramigo Store Return Policy. If you are not 100% satisfied with our product, you can return the product within 14 days. Please consult our Tramigo Store Return Policy for further guidance.
How do I know if my order went through?
Once your order goes through, you will receive a confirmation email with your order number. If you created an account, you can log into your account and see the status of your order. If you haven’t received an email confirmation you may have entered your email address incorrectly and thus are not receiving our emails. If you haven’t received an email confirmation AND do not see your order in your account, your order most likely did not go through due to a credit card processing issue — your name, billing address and zip code that you enter upon checkout must match your credit card statement’s information. Please use the contact us form and enter details about your order and we will look into your order for you.